You can top-up instantly from the comfort of your own home or while on the move using your credit or debit card.

1. Online

   1. Login to your online account and enter your credit or debit card details. To become a registered customer, please click here
   2. Additional benefits when topping-up online:
   3. Store your card details on our secure server to make future top-ups quick and easy
   4. Set up Auto Top-Up on Low Balance to ensure you never run out of credit

   SMS

   1. To top-up by SMS, you need to initially register your credit or debit card/s in your online account. To become a registered customer, please click here
   2. Then simply text LOAD to 88802
      e.g LOAD 10 2194
   3. Please note:
   4. There must be a space between LOAD and the top-up amount and a space between the top-up amount and the last 4 digits of your registered card
   5. The top-up amount must be between 5 and 25 in whole numbers only

   Customer Services

   1. Call 263 from your Vizz Africa Mobile ahd follow the voice prompt instructions - call charges 10p per call
   2. Call 0207 177 3000 from another phone in the UK - standard network charges apply
   3. Call +44207 177 3000 from your Vizz Africa Mobile outside the UK - roaming charges apply

With Auto Top up on Low Balance you will never run out of credit. You can cancel or make changes to your auto top-up at any time.

To set-up auto top-up:

1. • Login to 'My Vizz Africa' and enter your credit or debit card details. To become a registered Vizz Africa customer, please click here
   • Click on 'Online Top-Up' in the left menu.
   • If you do not have a registered card, please make a top-up with a credit/debit card online and tick the box to save your card details to register this card.
   • In the Auto Top-Up set-up section, please tick the 'Enable' box, enter a value into the 'Threshold' box and the 'Amount' box and click on the 'Update' button.
   • When your balance falls below your Threshold amount, your account will automatically be topped-up with the amount you have selected and your default registered card will be debited.

You can purchase Vizz Africa Mobile e-vouchers from many stores nationwide wherever you see these signs:

To top-up using e-vouchers / scratch cards:

1. • Enter *#1455* into your mobile followed by the 10-digit voucher PIN, followed by the # key and press the call/send key
   • OR
   • Call 263 from your Vizz Africa Mobile in the UK and follow the voice prompt instructions – call charges 10p per minute
   • Call 0207 177 3000 from another phone in the UK – standard network charges apply
   • Call +44207 177 3000 from your Vizz Africa Mobile outside the UK – roaming charges apply
   • OR
   • Send the voucher PIN in the text field to 39555. You will receive a confirmation text that your credit has successfully been added - both texts will be free of charge