Terms & Conditions for the Supply of Vizz Africa Mobile Products and Services

This page (together with the documents referred to on it) tells you the terms and conditions on which we supply any of the Products and Services listed on our Website www.vizzafrica.co.uk to the Customer, whether online or from any retail outlets.

Please read these terms and conditions carefully before ordering or purchasing any of our Products or Services. You should understand that by ordering any of our Products and Services, you agree to be bound by these terms and conditions.

You should print and keep a copy of these terms and conditions for your future reference.

  1. 1. Definition and Interpretation
    1. 1.1 The definitions and rules of interpretation in this clause apply in these terms and conditions.
      Contract
      the agreement between the Customer and us, including these terms and conditions and, where applicable the Quick Start Guide through which the Customer purchases our Products and Services;
      Customer
      a natural person or other legal entity including any person who is, or appears in our reasonable opinion to be acting with your authority or permission that enters into a Contract with us;
      Customer Care
      our employees or agents who will respond and assist our Customers as necessary in accordance with contact details set in clause 9;
      Customer Tariffs
      the list of our charges for the Services as amended from time to time;
      Vizz Africa Mobile SIM Card
      a card or similar device supplied by us to the Customer to access the Services;
      Vizz Africa Mobile Top-Up Voucher
      any top-up voucher supplied by our appointed Top-Up Voucher processor to the Customer (in physical or electronic form). Such Top-Up Voucher shall bear a 10 digit PIN and enable the Customer to receive an equivalent of cash value of Services he has paid;
      Inactivity Period
      any period of 90 consecutive days during which a Customer has not used a Vizz Africa Mobile SIM Card to access any of the chargeable Services;
      Network
      the network for telecommunications services through which we or our partners make the Services available to the Customer;
      PAC
      The Porting Authorisation Code is the code you need for transferring your existing mobile telephone account with us.
      Personal Data
      has the meaning set out in section 1(1) of the Data Protection Act 1998;
      Phone
      the Customer's mobile telephone or any other handset approved by us or our partners for connection to the Network;
      PIN
      the personal identification number code supplied to the Customer by us;
      Privacy Policy
      our privacy policy which can be found on our Website at http://www.vizzafrica.co.uk/privacy.php.
      Products
      any Vizz Africa Mobile SIM Card, Vizz Africa Mobile Top-Up Voucher or any other similar products supplied to the Customer by us;
      Quick Start Guide
      Leaflet that will give all required practical information for quickly familiarising yourself with your Vizz Africa SIM Card;
      Roaming Services
      a mobile telecommunications capacity that shall give the Customer an access to the Services when travelling outside the United Kingdom by using foreign operators' networks. Please refer to the Quick Start Guide for a detailed procedure on the use of chargeable Services abroad;
      Service Provider
      Vizz Africa Mobile is a mobile telephone service developed by Vizz Africa Mobile Ltd, a company registered in England and Wales with company number 05179675 whose registered office is Suite 103 Winchester House 256-269 Old Marylebone Road, London, NW1 5RA
      Services
      the telecommunications services provided by us to the Customer under this Contract, allowing the Customer to connect to the Network through the Vizz Africa Mobile SIM Card to make or receive calls, send and receive SMS and MMS and other data;
      Top-Up Voucher processor
      A third-party entity providing air-time services. This third-party entity is specialised in the collection and / or processing of top-up vouchers and is appointed by Vizz Africa Mobile Ltd. This third-party entity should be understood as acting as principal in the sale and distribution of the Products to you via a point of sales located at its agents' premises;
      us or we
      QiComm Limited, a company registered in England and Wales with company number 5422551 whose registered office is Network House, 15 High Street, Hampton Hill, Middlesex, TW12 1NB;
      Website
      our website can be visited at www.vizzafrica.co.uk.
    2. 1.2 Clause and schedule headings do not affect the interpretation of this Contract.
    3. 1.3 A person includes a natural person, corporate or unincorporated body (whether or not having separate legal personality) and that person's representatives, successors or permitted assigns.
    4. 1.4 Unless the context otherwise requires, words in the singular include the plural and in the plural include the singular.
    5. 1.5 Unless the context otherwise requires, a reference to one gender shall include a reference to the other genders.
    6. 1.6 A reference to a statute, statutory provision or subordinate legislation is a reference to it as it is in force from time to time, taking account of any amendment or re-enactment and includes any statute, statutory provision or subordinate legislation which it amends or re-enacts; provided that, as between the parties, no such amendment or re-enactment shall apply for the purposes of this agreement to the extent that it would impose any new or extended obligation, liability or restriction on, or otherwise adversely affect the rights of, any party.
    7. 1.7 A reference to writing or written includes faxes and email unless otherwise stated.
    8. 1.8 Documents in agreed form are documents in the form agreed by the parties and initialled by or on behalf of them for identification.
    9. 1.9 References to clauses and schedules are to the clauses and schedules of this Contract.
    10. 1. 10 Any phrase introduced by the terms including, include, in particular or any similar expression shall be construed as illustrative and shall not limit the sense of the words preceding those terms.
  2. 2. Information about
    1. 2.1 www.vizzafrica.co.uk is a site operated by Go-Vizz Limited. We are registered in England and Wales under company number 08378253 and with our registered office at Unit 5-6, 58-60 Minerva Road, London, NW10 6HJ.
    2. 2.2 The service is regulated by:
      1. 2.2.1 the Office of Communications (OfCom) (www.ofcom.org.uk) in the United Kingdom; and
      2. 2.2.2 the Information Commissioner (www.ico.gov.uk) in respect of the Customer's Personal Data.
  3. 3. How the Contract is formed between the Customer and us
    1. 3.1 The Contract is formed when the Customer purchases a Product from either a Top-Up Voucher Distributor or from our Website, (where the Customer will need to have a preliminary registration with us) and shall remain in force until terminated by the Customer or us in accordance with these terms and conditions.
    3. 3.3 By purchasing any Product and/or using our Services from time to time the Customer agrees to be bound by these terms and conditions, together with the Customer Tariffs which are set out on our Website.
  4. 4. Customer status
    1. By purchasing any Product or Service, the Customer warrants that he is:
      1. 4.1.1 legally capable of entering into binding contracts;
      2. 4.1.2 at least 18 years old;
      3. 4.1.3 if ordering our Products or Services via our Website, resident in the United Kingdom; and
    2. 4.2 Access to our Products and Services via our Website is only intended for use by people resident in the United Kingdom. We will not despatch the Products or Services to individuals outside that country. Although the Customer may purchase Vizz Africa Mobile Top-Up Vouchers via our Website from abroad, we will not be able to despatch our Products abroad. The Customer in that case may simply call and speak to Customer Services for assistance in accessing that Service.
  5. 5. Vizz Africa Mobile SIM Card
    1. 5.1 The Vizz Africa Mobile SIM Card is used by inserting it into a compatible Phone. The Customer may only use our Services from a Vizz Africa SIM Card.
    2. 5.2 We are the exclusive owner of the Vizz Africa Mobile SIM Card at all times. The Customer is responsible for keeping the Vizz Africa Mobile SIM Card safe at all times and must not misuse it in any way. Similarly, Customer shall take similar care for protecting its password and PIN digits.
    3. 5.3 If the Customer loses the Vizz Africa Mobile SIM Card or it is stolen, please immediately call when you are in the United Kingdom or when you are outside the UK. We may charge a replacement fee in such circumstances.
    4. 5.4 If the Inactivity Period is reached, we shall disconnect Vizz Africa Mobile SIM Card from our Network and the Customer shall not be able to use any of the Services.
    5. 5.5 Upon reaching the Inactivity Period, the Customer shall lose:
      1. 5.5.1 all its unused credit; and
      2. 5.5.2 all rights to use the Vizz Africa Mobile SIM Card.
    6. 5.6 We will not provide more than ten (10) Vizz Africa Mobile SIM Cards (or such other number as we shall in our absolute discretion decide) to any household or single postal address ordered from our Website. We shall terminate this Contract without notice if we discover that you have ordered and purchased from the Website or are using more than ten (10) Vizz Africa Mobile SIM Cards.
  6. 6. Vizz Africa Mobile SIM account loading
    1. 6.1 The Customer may continue to use the Services by topping up their Vizz Africa Mobile SIM Card from time to time with the purchase of Vizz Africa Mobile Top-Up Vouchers or by credit or debit card. It is the Customer's responsibility to ensure that he is in credit at all times to access the Services.
    2. 6.2 The Customer may not seek a refund of any monies used to purchase Vizz Africa Mobile Top-Up Vouchers. Any such monies may only be redeemed against the use of the Services. The Customer is not entitled to interest on such monies.
    3. 6.3 Each use by the Customer of the Services (or some other person using the Customer's Phone) shall reduce the credit purchased by the Customer in line with the Customer Tariffs.
    4. 6.4 The maximum amount of credit on any one Vizz Africa Mobile SIM Card purchased by a Customer whether in one or more purchases of Vizz Africa Mobile Top-Up Vouchers or by credit or debit card shall be limited to the sum of £250 at any time.
  7. 7. Loading an account by using a Credit or a Debit Card
    1. 7.1 A Customer may use a credit or debit card for purchasing our Product and Services only if the card is registered personally to that Customer or if the Customer is an authorised user of a card registered to a business.
    2. 7.2 We will not store the Customer's card details unless this has been agreed by the Customer, and then the details will be held securely in conformance with the Payment Card Industry rules. In particular the complete number of a previously stored card shall not be visible on our website or to our Customer Care agents, and the security code shall never be stored by us.
    3. 7.3 The Customer may ask us to remove stored card details at any time, and we will do so, such details shall be removed within 7 days of receiving the request.
    4. 7.4 If the Customer does agree to his card details being stored by us, we may take payments from the card from time to time as authorised by the Customer, including via our Website, a call to Customer Services, our Interactive Voice Response (IVR) system, an SMS request, or when an Auto-top up service has been set up (e.g. on low credit or for a minimum monthly top-up).
    5. 7.5 A history of payments made by credit or debit card can be viewed on our website by registered Customers after logging in using their username and password.
    6. 7.6 Refunds of credit or debit card payments can be made only to the same card used for the original payment.
    7. 7.7 You may also organise an automatic top-up of your Vizz Africa Mobile account by registering your debit or credit card details each time the balance of your account reaches £1.
  8. 8. Our Services and obligations
    1. 8.1 We will connect the Customer to the Services as soon as we are able and take all reasonable steps to give the Customer access to the Services. We provide the Services on an "as is" basis.
    2. 8.2 The Services provided by us to Customers can be affected by many issues outside our control, including but not limited to:
      1. 8.2.1 Interference with radio and signal frequencies;
      2. 8.2.2 Physical obstacles such as buildings, vegetation or terrain;
      3. 8.2.3 The type and quality of the Phone and the location of the Customer, for example when inside a building;
      4. 8.2.4 The amount of traffic on the Network;
      5. 8.2.5 Factors and faults affecting other networks, for example when using Roaming Services when Customer is travelling abroad; W e therefore cannot provide the Services, and make no warranty to the Customer that the Services will be, without varying periods of unavailability, faults, interruptions or errors from time to time.
    3. 8.3 All and any calls, SMS, MMS or other data or services that are premium rated are expressly excluded from the Services.
    4. 8.4 We reserve the right at any time to suspend, vary or terminate the provision of the Services to the Customer by giving reasonable notice to the Customer. We may do so for upgrades, maintenance, modifications, legislative or regulatory reasons or any other appropriate works.
    5. 8.5 We may at any time and at our discretion, without notice or liability, suspend, vary or terminate immediately the Services and/or the Contract if the Customer is in material breach of the Contract. We may charge the Customer a reconnection fee.
    6. 8.6 We reserve the right to monitor and record all use of the Services at any time, including for training purposes, governmental, regulatory or law enforcement requests, notably comply with the Investigatory Powers Act 2000.
    7. 8.7 We will debit £20 (twenty British Pounds) from your Vizz Africa Mobile account each time you request a written copy of your call records via our Customer Care centre.
    8. 8.8 You can use your Vizz Africa Mobile SIM Card with your existing mobile number provided you request your PAC to your current mobile network provider. The PAC will allow you to transfer the existing mobile telephone account with us if given to us within 30 days from its generation.
    9. 8.9 Invitations to treat in regards to promotional offers (by SMS, phone-call, email or mail-shot to your home address) will be sent to you from time to time, by our Marketing team as the relevant box will be automatically ticked when you create your account on our Website. Please un-tick this box should you not want to receive such invitations from us.
  1. 9. Customer's obligations
    1. 9.1 The Customer shall:
      1. 9.1.1 use our Services in accordance with this Contract and any other of our policies or procedures notified to the Customer from time to time;
      2. 9.1.2 prevent any unauthorised use of or access to our Services;
      3. 9.1.3 not use the Services in any way that is immoral, improper, offensive, fraudulent, defamatory, harassing, harmful or illegal;
      4. 9.1.4 use the virtual services for criminal activities;
      5. 9.1.5 not use the Services for making or accepting reverse charge calls;
      6. 9.1.6 not misuse the Network or the Services or cause or allow to be caused any artificially inflated traffic or any SIM GSM gateway;
      7. 9.1.7 not use the Products or Services for commercial use;
      8. 9.1.8 not sell or supply all or any part of the virtual services to anyone else;
      9. 9.1.9 co-operate with any reasonable request communicated by us to the Customer;
      10. 9.1.10 to comply with the Fair Use Policy when applicable;
      11. 9.1.11 connect any Phone to the Network which is not compliant with the relevant laws or our commercial policy;
      12. 9.1.12 connect any Phone to the network for illegal purposes, including without limitation, the unlawful provision of electronic communications services (as defined in the Communications Act 2003) to a third-party; or
      13. 9.1.13 use the virtual services for the purposes of Voice-over-Internet-protocol service or similar service, unless otherwise agreed in writing by us.
    2. 9.2 We reserve the right to disconnect your Vizz Africa Mobile SIM card outright and without any compensation where we reasonably suspect you are using a Phone which has or is reasonably likely to, damage or disrupt the Network or put it at risk.
    3. 9.3 When purchasing Products or Services via our Website, the customer shall be required to register its personal details altogether with its relevant credit or debit card details.
  2. 10. Customer complaints
    1. 10.1 If the Customer has any complaints about the Products or Services, they should contact Customer Care by following one of the options set below:
      1. by dialling 263 on your Phonecall charges 10p per call or 0207 177 3000 from a landline or +44207 177 3000 from abroad
      2. by email: help@vizzafrica.co.uk
      3. in writing:Vizz Africa Mobile Support Team - Go-Vizz Limited, Unit 5-6, 58-60 Minerva Road, London, NW10 6HJ, United Kingdom.
  3. 11. Price, payment and consumer rights
    1. 11.1 All up-to-date rates and promotions will be stated on our Website, except in cases of obvious error. Rates and promotions are subject to change without any prior notice to customers; this may be due to circumstances beyond the control of Vizz Mobile such as changes to wholesale rates controlled by third party suppliers. Customers are responsible to check the Vizz Mobile website www.Vizzafrica.co.uk regularly for up-to-date rates and promotions. Rates stated on our Website are per minute for calls and per text for SMS and include VAT. Standard rates are applicable 24 hours a day, 7 days a week unless a promotion is clearly stated on our Website.
    2. 11.2 Payment for all Products or Services via our Website must be by credit or debit card. Please refer to our Website for an accurate list of the payment means we can accept for ordering our Products and Services.
    3. 11.3 When ordering Products via our Website, the Customer, if contracting as a consumer, may cancel a Contract at any time within seven working days beginning on the day after he has received the Products (the "Cooling-Off Period"). In accordance with our refund policy (set out in clause 11 below), the Customer will receive a refund of the price paid for the products. However please note the charges for the Services used shall be deducted from this refund.
    4. 11.4 The Customer must inform us in writing if he wishes to cancel his Contract. The Customer must also return the Products to us immediately in the same condition in which the Customer received them and at its cost and risk. The Customer has a legal obligation to take reasonable care of the Products while they are in its possession. If the Customer fails to comply with this obligation, we may have a right against the Customer for compensation.
  4. 12. Our refund policy
    1. 12.1 When the Customer returns a Product to us (for instance, because the Customer has notified us in accordance with clause 21 that the Customer does not agree to any change in these terms and conditions or in any of our policies, or because the Customer claims that the Product is defective), we will examine the returned Product and will notify the Customer of the refund via e-mail within a reasonable period of time. We will usually process the refund due to the Customer as reasonably as possible and, in any case, within 30 days of the day we confirmed to the Customer via e-mail that the Customer was entitled to a refund for the defective Product. Products returned by the Customer because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to the Customer and the cost incurred by the Customer in returning the item to us. We will usually refund any money received from the Customer using the same method originally used by the Customer to pay for the purchase.
  5. 13. Our liability
    1. 13.1 Our liability for losses the Customer may suffer as a result of us breaching this agreement including deliberate breaches is strictly limited to the purchase price of the Products and Services (which shall mean the amount of money charged on the Customer's account) purchased by the Customer.
    2. 13.2 This does not include or limit in any way our liability:
      1. 13.2.1 For death or personal injury caused by our negligence;
      2. 13.2.2 Under section 2(3) of the Consumer Protection Act 1987;
      3. 13.2.3 For fraud or fraudulent misrepresentation; or
      4. 13.2.4 For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
    3. 13.3 We are not responsible for indirect losses which happen as a side effect of the main loss or damage, including but not limited to:
      1. 13.3.1 loss of income or revenue;
      2. 13.3.2 loss of business;
      3. 13.3.3 loss of profits or contracts;
      4. 13.3.4 loss of anticipated savings;
      5. 13.3.5 loss of data, or
      6. 13.3.6 waste of management or office time however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable; Provided that this clause 13.3 shall not prevent claims for loss of or damage to the Customer's tangible property that fall within the terms of clause 13.3.1 or clause 13.3.2 or any other claims for direct financial loss that are not excluded by any of clauses 13.3.1 to 13.3.6 inclusive of this clause 13.3.
  6. 14. Intellectual Property Rights
    1. 14.1 All rights, including copyright in Services and their content, belong to us, our network provider, or our third-party licensors. All such rights are reserved.
  7. 15. Data Protection
    1. 15.1 We will only generate, collect, use, process and store Personal Data in accordance with all applicable laws and regulations, as amended from time to time.
    2. 15.2 The use of the Customer's Personal Data is also governed by our Privacy Policy which is incorporated into these terms and conditions by this reference. We process information about the Customer in accordance with this policy. By purchasing our Products and using our Services the Customer consents to such processing and warrants that all data provided by the Customer is accurate. To view the Privacy Policy, please click on the link above. Such Customer's Personal Data shall be useful for, among others, testing or resolving technical issues raised.
  8. 16. Notices
    1. 16.1 All notices given by the Customer to us must be given to Vizz Africa Mobile Ltd at Go-Vizz Limited, Unit 5-6, 58-60 Minerva Road, London, NW10 6HJ. We may serve termination notice to the Customer at either the email or postal address you provide to us when placing an order.
    2. 16.2 Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email that such email was sent to the specified email address of the addressee.
  9. 17. Transfer of rights and obligations
    1. 17.1 The Contract between the Customer and us is binding on the Customer and us and on our respective successors and assigns.
    2. 17.2 The Customer shall not transfer, assign, charge or otherwise dispose of a Contract, or any of the Customer's rights or obligations arising under it, without our prior written consent. We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.
  10. 18. Termination
    1. 18.1 We may terminate the Contract, by refunding but without providing any reason and at any time by giving 30 days written notice to the Customer.
  11. 19. Events outside our control
    1. 19.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).
    2. 19.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
      1. 19.2.1 Strikes, lock-outs or other industrial action.
      2. 19.2.2 Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.
      3. 19.2.3 Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.
      4. 19.2.4 Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
      5. 19.2.5 Impossibility of the use of public or private telecommunications networks.
      6. 19.2.6 The acts, decrees, legislation, regulations or restrictions of any government.
      7. 19.2.7 Any decisions or material events that affect foreign telecommunications networks providers.
    3. 19.3 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
  12. 20. Waiver
    1. 20.1 If we fail, at any time during the term of a Contract, to insist upon strict performance of any of the Customer's obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve the Customer from compliance with such obligations.
    2. 20.2 A waiver by us of any default shall not constitute a waiver of any subsequent default. No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to the Customer in writing in accordance with this clause.
  13. 21. Severability
    1. If any of these terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
  14. 22. Entire agreement
    1. 22.1 These terms and conditions and any document expressly referred to in them constitute the entire agreement between us and supersede any previous arrangement, understanding or agreement between us, relating to the subject matter of any Contract.
    2. 22.2 We each acknowledge that, in entering into a Contract, (and the documents referred to in it), neither of us relies on any statement, representation, assurance or warranty (Representation) of any person (whether a party to that Contract or not) other than as expressly set out in these terms and conditions.
    3. 22.3 Each of us agrees that the only rights and remedies available to us arising out of or in connection with a Representation shall be for breach of contract as provided in these terms and conditions.
    4. 22.4 Nothing in this clause shall limit or exclude any liability for fraud.
  15. 23. Our right to vary these terms and conditions
    1. 23.1 We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology or our network, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities. The Customer will be subject to the policies and terms and conditions in force at the time that the Customer orders Products or Services from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by the Customer), or if we notify the Customer of the change to those policies or these terms and conditions (in which case we have the right to assume that the Customer has accepted the change to the terms and conditions, unless the Customer notifies us to the contrary within seven working days of receipt by the Customer of the Products or Services).
  16. 24. Law and jurisdiction
    1. Contracts for the purchase of Products or Services and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such contracts or their formation (including non-contractual disputes or claims) shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.

Promotional Term & Conditions

  1. 1. Vizz Africa Mobile to Vizz Africa Mobile offer - FREE Calls & SMS
    1. When you top up your Vizz Africa Mobile with £5 or more you will receive FREE minutes and texts to another Vizz Africa Mobile. These FREE Vizz to Vizz bundle allowances are set out in the promotion section on our website and on any promotional material.
    2. Vizz Africa Mobile to Vizz Africa Mobile offer is valid till 15/05/2013.
    3. This offer only applies for the first two top-ups made in any calendar month.
    4. Standard rates will apply to any calls made and SMSs sent outside the allowance limits.
    5. This offer is not valid whilst your SIM is roaming outside the UK.
    6. Fair usage policy will apply for unlimited text offer.
    7. A calendar month will be defined as 1st to the last day of the same month.
  2. 2. £1 FREE when you credit online
    1. You will receive £1 extra FREE credit on your 1st online top up plus another £1 FREE on your second.
    2. Offer eligible for first two online top ups made using your credit or debit card via your online account.
    3. It applies to returning or new customers.
    4. This offer is valid until 15/05/2013.
  1. 3. BB500 BlackBerry Services Bundle
      With BB500 BlackBerry service Bundle you will be able to:
      1. Chat to your friends on BlackBerryR Messenger.
      2. Load Blackberry applications such as Facebook & MySpace. For more information on the list of applications please call customer services.
      3. Browse the internet*.
      4. Use Web mail: real time email delivery and inbox synchronization.
      5. Manage Personal Information such as Calendar & address book.

      *Please note that the BB500 BlackBerry services Bundle will only include BlackBerryR Internet services and any other will be graded as standard data usage and will be deducted from your data bundle or charged at the standard per MB data rate. For example, watching videos online and on Facebook would be charged from your standard data bundle or at the standard data tariff if you have used up your data bundle.

      For more information on Vizz Africa data bundles please click here.

    1. To activate your BB500 BlackBerry services Bundle insert your Vizz Africa SIM card in to your BlackBerry handset and call 40090 and follow the instructions to activate your BlackBerry services.
    1. When you activate your BB500 BlackBerry services Bundle you will be charged a monthly subscription fee of £5. This will be automatically deducted immediately from your Vizz Africa credit balance.
    1. In this context a monthly subscription will be deemed as 30 days
    1. By keeping your BB500 BlackBerry services Bundle active you give Vizz Africa permission to automatically deduct your Vizz Africa credit by a recurring monthly subscription value of £5.
    1. At the time of activating your BB500 BlackBerry services Bundle, you will be sent a confirmation text stating your BB500 BlackBerry services Bundle is active and indicate the date of your next payment.
    1. You will also be sent a text notification on the 28th day of your subscription anniversary reminding you that Vizz Africa will attempt to deduct your recurring monthly subscription on the 29th day of your subscription anniversary. On day 29, if you have sufficient credit, your subscription to the BB500 BlackBerry services Bundle will be renewed for 30 days. If unsuccessful Vizz Africa will attempt to deduct your recurring monthly subscription on the 30th day. If the attempt to renew your subscription on day 30 fails, your BB500 BlackBerry services Bundle will be suspended automatically.
    1. In the event that Vizz Africa is not able to renew your subscription to BB500 BlackBerry services Bundle and it's suspended, you will be charged at the standard data tariff for data usage. To avoid such automatic cancellation please ensure you have sufficient credit in your Vizz Africa account.
    1. BB500 BlackBerry services Bundle is valid for 30 days from the time it is activated and automatically renewed unless you cancel it.
    1. You can cancel or re-activate your BB500 BlackBerry services Bundle at any time by calling 40090.
    1. Once cancelled you will be charged in full and you will not be eligible for a refund. However you can reactivate your BB500 BlackBerry services Bundle and continue to use it till the 30th day of your subscription.
    1. You will be entitled to a maximum of 500MB for the period of your subscription. Should you go over this quota, standard data tariff charges will apply to you. For more information on data charges please click here.
    1. This offer will expire on 15/05/2013.

Terms applying to all promotional offers

  1. Vizz promotions may be extended, withdrawn or changed at any time in full or in part at the absolute discretion of Vizz Africa Mobile. Unless the promotion is withdrawn or extended, it shall expire midnight (GMT) as specified in each promotional terms.
  2. Each of these promotions can be used in conjunction with other Vizz Africa Mobile offers and promotions.
  3. The Vizz fair usage policy applies to all offers. Vizz Africa Mobile may suspend the service if airtime is used for illegal or immoral purposes, business use or in excess of normal residential customer usage or for fraudulent purposes.
  4. All call rates are in pence per minute and are applicable 24/7.
  5. All other Vizz Africa Mobile rates outside the promotions mentioned above remain the same. See http://www.vizzafrica.co.uk for up-to-date rates.
  6. Vizz Africa Mobile General Terms and Conditions which can be found at www.vizzafrica.co.uk/terms.php shall continue to apply.
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